Brand Policy

No Refunds

All Rhav Atelier purchases are final. We do not offer refunds once an order has been completed.

Exchanges

We offer exchanges strictly for size-related issues, subject to the following conditions:

• Exchanges must be requested within 7 days of receiving your order.
• Items must be unworn, unwashed and in their original condition.
• All original tags, packaging and labels must remain attached.
• Exchanges are subject to stock availability.
• Items may only be exchanged for another available size of the same item.
• Customers are responsible for any applicable shipping costs associated with an exchange.

Non-Eligible Items

We cannot accept exchanges for items that have been:

• Worn, washed or altered.
• Damaged after delivery.
• Returned without original tags or packaging.
• Purchased as the wrong item rather than the wrong size.

Sale Items

All sale and promotional items are final sale and are not eligible for exchanges unless the item received is defective or incorrect.

Defective or Incorrect Items

If you receive an item that is defective or different from what you ordered, please contact Rhav Atelier within 48 hours of delivery with your order details and clear photographs of the issue. We will review the matter and advise on the appropriate resolution.

Order Information

Customers are responsible for ensuring that their delivery address, contact details and selected size are correct before completing an order. Rhav Atelier cannot be held responsible for incorrect information supplied at checkout.

Final Note

By placing an order with Rhav Atelier, you acknowledge that you have read, understood and agreed to our Brand Policy.

Rhav Atelier – Designed with intention. Worn with purpose.